If we are just using text it often becomes difficult for our
employees to understand everything that we'd like to tell them.
My name is Marianne Grimsøen
and I work as an HR consultant in ISS.
Currently we are using video for several things
...like conventions where our CEO
presents the monthly company status.
This is live streamed but we also record it and distribute it
on the intranet after the event.
We also use video for e-learning
where we make videos of the things the organization should learn
and use these videos for e-learning.
We also have videos where we communicate things like
management policies, company values and so on.
We have so many different
operations happening every day
by our service workes.
Everything from making a hotel bed to cutting a tree.
This creates many situations
where a service worker can become unsecure in their job
and since its difficult to describe in text
how you should cut that tree or make a hotel bed,
being able to make a video of a situation is more efficient
than trying to describe it with words.
Also because some of our employees don't know Norwegian that well,
making a long text document even
more difficult to understand.
I think ISS have many possibilities when it comes to
using video in the future.
But we are still dependent on getting
all the technical parts in place
when it comes to providing our
employees with smartphones and tablets.
We're not there just yet
but hope to get there soon
and that is when we can start using video even more
in making short instruction videos,
showing the different situations they encounter each day.
